Shipping Policy

Effective Date: 01/12/2024

Thank you for choosing Mtunion.net. This Shipping Policy outlines the terms and conditions related to the delivery of your orders. By placing an order with us, you agree to the terms set forth below.

1. Shipping Methods and Costs

1.1 Available Shipping Methods
We offer a variety of shipping methods to meet your needs. The available options will be displayed during checkout based on your location.

1.2 Shipping Costs
Shipping costs are calculated at checkout and depend on the following factors:

  • Destination
  • Shipping method selected
  • Weight and dimensions of the package

2. Delivery Timeframes

2.1 Estimated Delivery Times
Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be provided at checkout. Typical delivery times are:

  • Domestic: 3-7 business days
  • International: 7-21 business days

2.2 Delays
While we strive to meet our delivery estimates, unexpected delays may occur due to customs, weather, or other unforeseen circumstances. We appreciate your patience in such situations.

3. Order Tracking

You will receive a tracking number via email once your order has been shipped. Use this number to track your package on the carrier’s website.

4. Shipping Restrictions

We currently ship to most countries worldwide. However, shipping to certain remote or restricted areas may not be available. If we are unable to ship to your location, we will contact you to explore alternative solutions.

5. Lost or Damaged Shipments

5.1 Lost Packages
If your package is lost in transit, please contact us at info@mtunion.net. We will work with the carrier to locate your package or provide a replacement if necessary.

5.2 Damaged Packages
If your package arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damaged package and items for our review. We will arrange for a replacement or refund, as applicable.

6. Customs and Duties

For international orders, customs fees, duties, and taxes may apply and are the responsibility of the recipient. These fees are not included in the order total at checkout.

7. Changes to Shipping Address

If you need to update your shipping address, please contact us immediately at info@mtunion.net. Changes cannot be made once the order has been shipped.

8. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:

  • Email: info@mtunion.net
  • Phone: +971 50 592 4572
  • Address: MT Union FZC-LLC Business Center, Coworking Space, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

We appreciate your business and strive to provide reliable and efficient shipping for all our customers.