Refund and Return Policy

Effective Date: 01/12/2024

At Mtunion.net, we are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, our Refund and Return Policy provides guidelines for returns, exchanges, and refunds.

1. Returns

1.1 Eligibility for Returns
To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • The return request must be initiated within 14 days of receiving the item.

1.2 Non-Returnable Items
Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

2. Refunds

2.1 Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.

2.2 Partial Refunds
Partial refunds may be granted in the following cases:

  • Items that are not in their original condition.
  • Items with missing parts not due to our error.

3. Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact us at info@mtunion.net with your order details.

4. Shipping for Returns

4.1 Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4.2 Damaged or Defective Items
If you received a defective or damaged item, we will cover the return shipping costs.

4.3 Address for Returns
Please ship your returns to:

MT Union FZC-LLC Business Center
Coworking Space
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

5. Cancellation Policy

5.1 Order Cancellations
You may cancel your order before it has been shipped. Once the order is shipped, it cannot be canceled, but you may initiate a return upon receipt.

6. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us:

  • Email: info@mtunion.net
  • Phone: +971 50 592 4572
  • Address: MT Union FZC-LLC Business Center, Coworking Space, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

We strive to ensure a seamless shopping experience and appreciate your understanding of our policies.