Warranty Policy

Effective Date: 01/12/2024

At Mtunion.net, we stand behind the quality of our high-tech accessories. This Warranty Policy outlines the terms and conditions of our product warranties. By purchasing from us, you agree to the terms set forth below.

1. Warranty Coverage

1.1 Standard Warranty
All products purchased from Mtunion.net are covered by a standard warranty for a period of 12 months from the date of purchase. This warranty covers manufacturing defects and faults in materials or workmanship under normal use.

1.2 Exclusions
The warranty does not cover:

  • Damage caused by misuse, abuse, or neglect
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Damage caused by accidents, water, or external forces

2. Claim Process

2.1 How to File a Claim
To file a warranty claim, please follow these steps:

  1. Contact our support team at info@mtunion.net or +971 50 592 4572 with your order details.
  2. Provide a detailed description of the issue, along with photos or videos of the product if applicable.
  3. Await further instructions from our team.

2.2 Inspection and Resolution
Upon receiving your claim, we will:

  • Inspect the product and verify the issue.
  • Determine if the issue is covered under warranty.
  • Offer repair, replacement, or a refund as applicable.

3. Repair and Replacement

3.1 Repairs
If the product can be repaired, we will provide the necessary repairs at no additional cost.

3.2 Replacement
If the product cannot be repaired, we will replace it with the same model or an equivalent product. Replacement is subject to availability.

4. Warranty Limitations

4.1 Transferability
This warranty applies only to the original purchaser and is non-transferable.

4.2 Liability
Mtunion’s liability is limited to the value of the product purchased. We are not responsible for any indirect, incidental, or consequential damages.

5. Extended Warranty

Extended warranty options may be available for certain products. Details will be provided at the time of purchase or can be requested by contacting our support team.

6. Contact Us

For any questions or concerns regarding this Warranty Policy, please contact us:

  • Email: info@mtunion.net
  • Phone: +971 50 592 4572
  • Address: MT Union FZC-LLC Business Center, Coworking Space, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Thank you for choosing Mtunion. We are dedicated to ensuring your satisfaction and providing quality products backed by reliable warranties.